Have you experienced being bullied by your nurse leader or manager? Have you been humiliated by your superiors in the public? Congratulations, you met the protagonist of your nursing career, the toxic nurse leader/manager, or whatever you call them.
But what is a toxic nurse leader?
A toxic nurse manager or leader is defined as a person who is a bully and threatening. Such people are preoccupied with their own status and power, leaving their subordinates in the dark regarding key strategic and tactical issues. Meanwhile, toxic leadership is referred to as disruptive behaviors in the healthcare industry which is a concern as healthcare continues to evolve.
What are the warning signs of a leader with disruptive behaviors?
According to Holloway & Kusy (2010) and Gilbert, Carr-Ruffino, Ivancevich, & Konopaske (2012) these are some traits you need to watch out for:
- Verbally and physically abusive
- Berating in front of peers and patients
What are the toxic effects to the workplace?
1. Decreased workplace productivity & motivation. Some nurses may lose their motivation to work because of unsettled conflicts and poor management within their unit or department. According to a literature by Mtimkulu, Naranjee & Karodia (2014) conflict due to interpersonal incompatibilities can lead to tension and hostile environment. Nurses lose hope, trust, and interest in their work due to leaders’ inability to resolve conflicts fairly.
2. Increased Absenteeism. Have you ever felt that you don’t like to go to duty anymore because you are disappointed by the poor management of your institution? Well, you are not alone. A findings from the study of Smith (2005) conveys that a collective of 66.6% respondents agreed that they absent themselves from work due to the poor leadership style of the manager. Failure by management to effectively resolve work related conflict frustrates some employees because they cannot cope. In a non-conducive work environment, some employees then choose to ‘stay away’ from work.
3. Rise of resignations. When you lose your reason to stay, why keep bothering yourself from going to work? This is the mindset of some nurses who are so fed up with their job and the poor working environment in the hospital.
When employees resign for personal reasons such as seeking for professional growth or health-related reasons, then it’s quite understandable to see early resignations. However, when such decisions are based on work conditions and organizational culture, then probably there’s something wrong with the leaders or managers.
4. Job dissatisfaction. Studies have identified a significant relationship between effective leadership and job satisfaction (Laschinger, & Finnegan, 2005; Upenieks, 2003; Wilson, 2005). Spence Laschinger & Fida (2014) stated that both organizational and intrapersonal resources appear to play a protective role against early career burnout development over time. Authentic leadership and psychological capital appear to protect new nurses from negative early career work experiences.
How to address toxic behaviors?
One of the greatest challenges in addressing toxic leadership in an organization is simply that it is widely tolerated by employers. But let’s admit it! It is not only the employers who tolerate their attitude but also their subordinates, the nurses. So how can we stop the toxic behaviors? Stop toleration.
What are the qualities of a good leader?
Effective leaders are required to use problem-solving processes, maintain group effectiveness and develop group identification. They should also be dynamic, passionate, have a motivational influence on other people, be solution-focused and seek to inspire others.
In conclusion, a good nurse leaders and managers should not only know how to do their paper works but also know how to empower and encourage their staff. They must learn to value and appreciate their people’s effort. Most of all, they should be their advocate, because at the end of the day, nurses need a voice. Someone who will defend them. Someone who will protect their rights. Someone who will understand them…and they expect that from their nurse leaders and managers